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Front Office All Rounder at Rooty Hill RSL Club Limited
Front Office All Rounder
NOVOTEL SYDNEY ROOTY HILL
Are you an experienced Front Office All Rounder (Hotel Receptionist/Guest Service Agent)?
Showcase your personality by creating memorable guest experiences
Work alongside colleagues who create and value an exciting team environment
Highly customer orientated, have an excellent work ethic and professional ambition?
The Novotel Sydney Rooty Hill is currently seeking a Front Office All Rounder who can assist our guests to feel at home throughout their stay from check in to check out, creating memorable experiences by sharing your hotel and local knowledge.
Guest satisfaction being exceeded is paramount in this 4.5 star rated property, and the presentation of our staff is a pivotal part of this highly successful hotel.
DUTIES INCLUDE BUT NOT LIMITED TO:
Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Understand and deliver on brand standards and develop them even further.
Assisting guests with requests and memorable experiences by sharing your hotel and local knowledge.
Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities.
Meeting and exceeding guest expectations and handling customer complaints in an efficient and proactive manner.
Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
Maintaining procedures in relation to payment documentation.
WHAT YOU WILL NEED TO BE SUCCESSFUL:
Prior hotel experience in Front Office operations
Excellent time management ability
Professional phone manner
Previous experience with a PMS, Opera or Fidelio (will be highly regarded)
Strong attention to detail
Available to work varied shifts from early mornings to late evenings, including weekends as per our business demands
Exceptional communication and customer service skills
A passion for hospitality and enthusiasm for working with people
Responsible service of Alcohol competency card (or willingness to obtain)
A professional and friendly attitude
Great work ethic and reliability
BENEFITS OF THIS POSITION
Delicious free meal provided in our fully catered staff room (for shifts over 5 hours)
Significantly discounted gym membership for you and a friend or family member
Discounted stays at Novotel Rooty Hill
Discounted corporate health fund
Discounts across the business
Ongoing support and training
Discounted Personal Training Sessions at SGAC
Discounted Learn to Swim OR Gymnastics Class for a family member
ABOUT THE RHR GROUP
We are on a mission to continue to grow and provide our customers with an exceptional customer experience and to make a difference through community participation.
The RHR Group includes the Rooty Hill RSL, 4.5 star Novotel Hotel, SGAC Fitness and the SGAC Gymnastics and Aquatic Centre. Each business has it’s own unique identity, however, we are all part of ONE team.
We are committed to our employees and their journey from the beginning. Countless opportunities are available at the RHR Group.
Please include a Resume in your application to give us an idea of your skills and experience.