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Internal Parental Leave Relief - TGR
Rooty Hill RSL

We currently have a Parental Leave Relief position available for internal applicants within TGR.


The successful person will be a current employee of Rooty Hill RSL Club and will have worked in our Member Services/Concierge team.


In this Relief position you will work in a full time capacity covering the Loyalty Lounge as required for the duration of the parental leave cover required.


We are currently not accepting any applications from external applicants for this position.


About the TGR


The TGR is the hub for the member experience.  This position requires the highest level of quality service to our most valuable members. The Loyalty Lounge will carry out all things member related including memberships (for both the Club and SGAC), tickets for entertainment, precinct wide enquiries via face to face, over the phone and through electronic means.

Loyalty lounge staff will be responsible for selling our rewards program to our members and ensure that members are knowledgeable about our rewards program and that they are getting the most out of their membership.


This position requires someone with enthusiasm and initiative, to deliver exceptional service and perform the duties of the role with accuracy. You will maintain the highest levels of presentation and grooming and a commitment to providing a welcoming and helpful service delivery. You will have a high level knowledge of computer programs, ideally IGT, LINKS and outlook. Your computer knowledge will assist in trouble shooting any issues regarding ticket bookings and memberships as well and assist with creating reports from membership systems.


Essential Internal Criteria

  • Have current knowledge of and experience within our Member Services/Concierge team
  • Must have been in their current role for a minimum of 6 months
  • Must have a good work history including attendance and punctuality records
  • Full availability to cover a full time roster
  • Superior customer service ability
  • Money handling skills and knowledge of POS operation
  • Ability to use computer systems and applications


 Please apply by following the links to submit your application.


Closing Date: Monday 16 July 2018

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